Work Experience
Business Solutions Analyst
Brookline Bank | USA Jan, 2024 - Present
- Diagnosed 45+ business user’s operational bottlenecks and proactively recommended new features in existing banking platform through process mapping and data flow diagrams for Deposit, Loans, Risk, and Anti Money Laundering (AML) teams.
- Architected and automated Customer Complaint Resolution System for the bank’s Compliance department, cutting complaint resolution time by 47% and maximizing customer reviews from 3.7 to 4.5 stars in 4 months.
- Conducted ATM transaction volume analysis for 60+ branches and projected 18% revenue increase through performance forecasting.
- Automated challenging workflows using Smartsheet and PowerBI, reducing monthly invoice approval time from 16 hours to 2hours/month.
- Created PowerBI dashboard automation for leadership to perform actual costs vs budget analysis for 55+ banking apps, driving process improvements,cost management and operational performance.
Business Intelligence Analyst Intern
Bangor Savings Bank | USA Jul, 2022 - Dec, 2022
- Led analysis, design, development, testing, and implementation of an enhanced banking reporting feature, saving 19 hours/week in retrieving customers, transaction and loan information.
- Analyzed 100k+ rows of financial data using SQL, developed SQL Server ETL data migration and integration solutions, reducing multiple report’s load time from 15 minutes to 2.5 minutes.
- Developed product backlog, acted as a liaison between business line, developers, and IT teams. Coordinated story grooming sessions and project schedules, prioritized backlog, and defined acceptance criteria, aligning delivery timelines and budgets.
- Collaborated with 12+ stakeholders through interviews, gathered and documented business requirements, identified KPIs, ensuring alignment with organizational goals.
- Coordinated User Acceptance Testing (UAT) by partnering with business users and creating and executing test cases that resulted in proactively identifying and resolving 13 bugs before launching the reporting feature
Business Analyst
Rentastico Pvt Ltd | India Feb, 2020 - Jul, 2021
- Partnered with Product Owner to understand the product vision and to define a product roadmap following SDLC for a travel website in Asia with 1 Million+ estimated users.
- Performed market research and competitor analysis to understand targeted audience’s pain areas, crafted customer journeys, process flow diagrams, workflows using Visio and suggested Top 6 MVP features based on market insights.
- • Leveraged Agile methodologies, built prioritized product backlog with epics, user stories in JIRA, enhancing sprint cycle efficiency by achieving a 90% sprint goal success rate.
- Coordinated 8+ projects simultaneously, liaising between Asian business teams, developers, and North American UX/UI vendors to synchronize requirements, achieving a reduction in avg response times for critical queries by 1 business day.
- Facilitated product/sprint reviews for project stakeholders communicating benefits, identifying potential risks, and mitigation strategies while gathering crucial stakeholder feedback.
Business Data Analyst
VSigma IT Labs | India Oct, 2019 - Feb, 2020
- Gathered 10K+ rows of customer review data from multiple sources and eliminated discrepancies
- Analyzed 10K+ customer reviews for North American telecom carriers using Python and SQL, identified and documented the trends for contract termination or switching to competitor’s network
- Presented key findings and insights to senior leadership using interactive dashboard in Tableau to demonstrate top 3 reasons such as poor coverage, plan cost and device offerings to drive data driven business decisions
